GWD helped Paralan Corporation to deliver excellent payment services through self-service devices for major energy providers in The United States. Through many years of working closely together, GWD has helped Paralan Corporation to pivot from SCSI hardware devices to self-service bill payment experts, by providing a consistently high level of technical expertise, software development and hands-on customer relationship management.
Why are Paralan in business with GWD?
Paralan are a US company who design and manufacture hardware solutions. Paralan made their name in the manufacture and supply of SCSI convertors, but have realised that with the SCSI market shrinking they need to invest in emerging technologies and have established a thriving sister business serving the US energy market with interactive touchscreen payment devices.
Given their track record with their existing hardware portfolio they felt confident in repurposing their existing team and facilities for the manufacture and service of interactive kiosks, but invited GWD on board to provide the technological knowledge and experience to tie the project together.
How did GWD add value to the project?
Having advised and supported Paralan whilst the project got off the ground, GWD’s software development team stepped forward to create the bespoke payment system that is now in use by energy co-operatives right across USA.
Paralan then demonstrated the utmost faith in GWD by asking us to act as the main point of contact for software with their energy customers. This arrangement has led to an improved experience for Paralan’s customer and help to retain their clients.
Proof of the strength of the partnership between GWD and Paralan can be seen by the referrals Paralan has received into other energy companies and the rate of growth of this revenue stream is impressive.
Paralan Corporation has been using Genkiosk services for over 5 years. Their expertise and professionalism in providing software and remote management services has been essential for us in providing quality payment services to our customers. They manage each project efficiently and keep us well informed throughout the software development process. They are exceptionally great to work with.
Marc Brooks, CEO
What technologies were GWD good with?
- Touchscreen user interfaces
- Payment hardware
- Payment processing integration
- Customer database integration